Delivery & Returns

 

Delivery

All Perth orders should be received within 2-4 business days

Standard interstate delivery allow 4-6 business days for metro areas and 5-8 for regional areas

Express delivery allow 1-3 business days for metro areas and 2-4 for regional areas

Orders will be dispatched same day or next business day

 

Returning & Exchanging

Our policy lasts 10 days from the date you received your initial purchase. If 10 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn, unwashed, unaltered, are free or stains and odors, and in the same condition that you received it. It must also be in the original packaging with original tags attached. In the case of damaged, marked and worn returns, we will contact you to confirm the failure to comply to our returns/exchanges policy. We will organise for the return of your product with complimentary delivery. Some returns may be subject to a cleaning and re-stocking fee of $30.

 

Exchanges (if applicable)

To ensure a prompt exchange, please contact us via help@factoryselection.com.au and request for a Returns & Exchanges Form. Fill in the form and send it back to us together with the items that need to be returned.

You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund for any reason, the cost of shipping will be deducted from your refund.

You should consider using of track-able shipping service, as we don't take responsibility for any item lost or damaged in transit without a tracking number.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to you.

All refunds are made at the discretion of factoryselection.com.au.

By purchasing from us, you agree to the terms and conditions listed above.